Turn Feedback Into Action
We provide intelligent guest feedback software that helps restaurants and multi-unit businesses capture real customer sentiment through customizable QR-based surveys and transform it into clear, actionable insights across every location, in real time.
Personalized surveys forevery brand and location
Detect and respond tonegative feedback instantly
Access AI-poweredinsights and track trends
Automate guest recoveryand support workflows
Guest feedback won't help you improve operations if you:
One-size-fits-all surveys hide real problems
Late responses lead to public negative reviews
No trend tracking means no clear action
The intelligent guest feedback platform tailored to every business's unique needs.
Everything you need to capture and act on feedback
Built for modern businesses. Powerful tools that help you collect customer sentiment, track performance, and turn insights into action faster than ever.
Real-Time Feedback Monitoring
Track customer responses, sentiment trends, and Mood Meter scores in real time across all locations.
Instant Survey Access
Let customers scan and submit feedback instantly using customizable QR-based surveys. no apps, no friction.
Advanced Analytics & Insights
Get deep insights into customer sentiment, trends, and performance with clear visual dashboards.
Multi-Location Performance
Compare branches, teams, or units with centralized reporting and location-level metrics.
Automated Alerts
Receive instant incident alerts for low ratings or negative sentiment so you can act before issues escalate.
AI-Powered QR Surveys & Smart Collection
Create fully customizable QR-based surveys enhanced with AI intelligence. Feedlytics helps optimize questions, categorize responses, and capture high-quality feedback effortlessly ensuring better insights from every submission.
Real-Time Sentiment, Mood Meter & Echo AI Assistant
Understand customer emotions instantly with AI-powered sentiment analysis and Mood Meter scoring. Echo, your built-in AI assistant, helps teams navigate the platform, understand insights, and get instant support so you can act on feedback faster and with confidence.
Incident Alerts, Automation & Incident Analytics
Automatically detect negative feedback and trigger instant incident alerts. Feedlytics sends AI-driven automated responses to customers, while incident analytics help teams identify recurring issues, track resolution trends, and prevent future incidents.
AI-Driven Analytics with Google Reviews Integration
Unify guest feedback and public Google Reviews into a single intelligent dashboard. AI-powered analytics surface trends, insights, and sentiment patterns across locations giving businesses a complete view of customer experience.