Compare
QR feedback vs paper comment cards.
Paper comment cards pass through staff, and cards with bad feedback get torn up, so upper management never hears about them. With Feedlytics the guest answers on their own phone, and bad feedback reaches management in real time while the guest is still there.
| Paper comment cards | Feedlytics | |
|---|---|---|
| Who sees bad feedback first | Staff | Management, straight away |
| Can a bad card be thrown away | Yes | No |
| Time until management knows | Whenever someone reads the cards | Real time |
| Follow-up to the guest | Rarely | WhatsApp within 30 seconds |
| Compare branches | Count cards by hand | Built in |
| Spot repeat problems | Hard | Incident analytics and topic trends |
Why cards fail
Owners cannot rely on staff to pass feedback on honestly or in time. Complaints never reach the people who could fix them, and nobody knows about a bad experience until the guest has gone.
Moving over
Moving from comment cards is plug and play. The Feedlytics team sets it up in up to 30 minutes.
Questions
Do guests need to learn anything new?
No. They scan a QR code, tap a rating and add a comment if they want to.
Who sets it up?
The Feedlytics team, in up to 30 minutes.
See it with your own branches
Book a 30 minute demo and we will show you the survey, the alert and the dashboard.
Related
Part of restaurant feedback software from Feedlytics.