Compare
Feedlytics vs Google Forms for guest feedback.
Google Forms collects survey answers into a spreadsheet. Feedlytics collects them too, and also raises an incident for every bad rating, alerts management in real time and messages the guest on WhatsApp. If you already use Google Forms, the Feedlytics team imports your responses.
| Google Forms | Feedlytics | |
|---|---|---|
| Collects answers by QR code | Yes, with a link you turn into a code yourself | Yes, built in per brand and location |
| Real-time alert to a manager | Not built in | Yes |
| Incident handling | Not built in | Yes |
| Follow-up to an unhappy guest | Not built in | WhatsApp within 30 seconds, in your name |
| Sentiment and topic analysis | Not built in | Yes, with a Mood Meter per branch |
| Compare branches | You build it | Built in |
| Review and comment replies | Not built in | Yes, in the guest’s language |
When Google Forms is enough
If you only want to collect answers and read them later, a form does the job. The gap shows when a guest has a bad experience: nobody is told until someone opens the spreadsheet, and by then the guest has left.
Moving over
The Feedlytics team does the setup in up to 30 minutes and imports your existing Google Forms responses, so your history comes with you.
Questions
Can I keep my old Google Forms responses?
Yes. The Feedlytics team imports them during setup.
Is setup hard?
No. The Feedlytics team does it, in up to 30 minutes.
See it with your own branches
Book a 30 minute demo and we will show you the survey, the alert and the dashboard.
Related
Part of restaurant feedback software from Feedlytics.