QR code feedback

QR code feedback that takes a few seconds and no app.

With Feedlytics, a guest scans a QR code, taps a rating and adds a comment if they want to. It all happens in their phone’s browser, so there is nothing to install. You build a survey for each brand and location and customize it.

Book a demo

Why guests actually fill it in

It is a scan, a tap and a few seconds on their own phone. Guests answer most often when the QR code is in front of them and a member of staff mentions it. Where staff hand guests the code, busy clients collect more than 100 responses in a single day.

Where to put the QR code

On the table or the menu
On the receipt
At the counter or the exit
Handed over by staff at the end of the meal

Each branch can have its own survey, so the answers come back already sorted by location.

What happens after the scan

Every answer feeds the same dashboard. A low rating raises an incident and alerts your manager. Sentiment analysis reads each comment, and the Mood Meter scores each branch. Guests are also offered your Google review link after the survey.

Questions

Do guests need an app?

No. The survey opens in the phone’s browser after the scan.

Can each branch have its own survey?

Yes. Surveys are built per brand and location.

Can we keep our old feedback?

If you have been using Google Forms, the Feedlytics team imports your existing responses.

See it with your own branches

Book a 30 minute demo and we will show you the survey, the alert and the dashboard.