Restaurant feedback software
Restaurant feedback software that reaches you before the guest leaves.
Feedlytics is guest feedback software for restaurants. Guests scan a QR code on the table and rate their visit on their own phone. A bad rating raises an incident and alerts your manager in real time, and the guest gets a WhatsApp message in your restaurant’s name within 30 seconds.
What you get
- A survey for every branch. Build surveys per brand and location. Guests answer on their own phone and install nothing.
- Incidents, not a pile of comments. A low rating or negative comment raises an incident and alerts your managers while the guest is still at the table.
- A WhatsApp message in your name. Unhappy guests hear from you within 30 seconds. You write the wording.
- The mood of every branch. Sentiment analysis reads each comment, and the Mood Meter gives every branch a score you can follow week to week.
- Google reviews and social comments in one place. Every guest is offered your Google review link, and AI-written replies go out in the language the guest used.
How it works
- Put the QR code on tables, receipts or at the counter. Where staff hand it to guests, busy clients collect more than 100 responses in a single day.
- The guest scans, taps a rating and adds a comment if they want to.
- If the rating is low, your manager is alerted straight away and the guest gets a WhatsApp message from your restaurant.
- Head office sees every branch side by side. Each branch manager sees their own guests in detail.
Who it is for
Restaurants from a single branch to more than 50, and the owners, heads of operations and marketing managers who run them. Cafés, hotels and salons use the same system. If your business does not deal with customers in person, Feedlytics is not the right tool.
Questions
Do guests need to download an app?
No. Guests scan the QR code and answer a short survey in their phone’s browser.
How long does setup take?
Up to 30 minutes, and the Feedlytics team does it. If you have been collecting feedback in Google Forms, the team imports your existing responses.
Can I compare my branches?
Yes. Head office compares branches and teams, and each branch manager sees their own feedback.
See it with your own branches
Book a 30 minute demo and we will show you the survey, the alert and the dashboard.