Review replies
Reply to every Google review and social comment.
Feedlytics writes replies to Google reviews and to Facebook and Instagram comments, in the language the guest used. For each channel you choose to post automatically, wait for your approval, or switch replies off, and you set how soon each reply goes out.
You decide what posts
Per channel, each business chooses one of three settings: post automatically, wait for approval, or off. The reply delay is set per client: instant, 1 minute, 5 minutes and so on.
In the guest’s language
Replies are written in the language the guest used, so a guest who writes in one language does not get an answer in another.
More guests on Google
After the survey, every guest is offered your Google review link. Unhappy guests also trigger the incident alert and the WhatsApp follow-up, so you hear about the problem first.
Questions
Do replies post without my approval?
Only if you choose that. Each channel can post automatically, wait for approval, or be off.
Which channels are covered?
Google reviews, and Facebook and Instagram comments.
Can I control the timing?
Yes. The delay is set per client, for example instant, 1 minute or 5 minutes.
See it with your own branches
Book a 30 minute demo and we will show you the survey, the alert and the dashboard.
Related
Part of restaurant feedback software from Feedlytics.