Guest recovery

Reach an unhappy guest on WhatsApp within 30 seconds.

When a guest leaves a bad rating, Feedlytics sends them a WhatsApp message within 30 seconds, in your restaurant’s or branch’s name. You write the wording for your business. At the same time your manager is alerted, so someone can reach the guest before they leave.

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Why speed matters

A guest who is still in the building can be put right. A guest who has gone home writes a review. The message and the manager alert both go out while there is still a chance to make it right.

What the guest receives

A WhatsApp message from your restaurant, not from Feedlytics. The wording is set per business, so it sounds like you. The message is sent within 30 seconds of the rating.

What your team does

The manager gets the incident alert in real time.
They go to the table or reply to the guest’s WhatsApp message.
The incident stays on record, so head office can see how often it happens and where.

Questions

Who is the WhatsApp message from?

From your restaurant or branch, in its name. Feedlytics is not named to the guest.

Can we change the wording?

Yes. The wording is customized per business.

How fast is it?

Within 30 seconds of a bad rating. Manager alerts go out in real time.

See it with your own branches

Book a 30 minute demo and we will show you the survey, the alert and the dashboard.